Returns & Refunds 

Made With Love. Backed by Care.

At New York Is My Happy Place, we believe shopping should bring a little extra happiness into your day.

Every design begins with original artwork by NYC artist Lola Star, inspired by the neighborhoods, stories, and extraordinary spirit of New York.

Many of our creations are made especially for you after you place your order. We work with professional fulfillment partners to bring these designs to life, and we want every piece to arrive looking just the way it should.

If something isn't right with your order, we're here to help make it right.

Here's how our returns, replacements, and refunds work.

1. Our Made-to-Order Return Policy

A little piece of New York, created just for you!

Many of our products are printed, embroidered, or produced specifically for your order rather than pulled from pre-existing inventory.

Because these items are created on demand, we generally do not accept returns or exchanges for changes of mind, incorrect size or color selections, or personal preference.

Please review product descriptions, sizing information, colors, and shipping details before completing your purchase.

If you have questions about a product before ordering, we'd love to help you choose.

This restriction does not apply to defective, damaged, or incorrectly fulfilled products, or to returns and cancellations required by applicable law.

2. What If Something Arrives Damaged or Incorrect?

Oh no! That's not the kind of New York surprise we had in mind. 💌

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us.

Examples of qualifying problems include:

• An item damaged during production or delivery.

• A printing or embroidery defect.

• An incorrect design, size, color, or product sent because of a fulfillment error.

• A product with a manufacturing defect.

• An item missing from an order after all expected packages have been delivered.

Please report the issue within 30 calendar days of delivery whenever possible.

Contact us with your order number, a description of the problem, and clear photographs showing the issue, if available.

We'll review your request and work toward an appropriate resolution, which may include a replacement or refund.

For verified production or fulfillment errors, we'll cover the cost of the approved replacement or applicable refund, including any shipping costs required to correct our mistake.

Your rights under applicable consumer protection laws remain unaffected.

3. How to Request Help With an Order

We want the process to be clear and straightforward.

Step 1: Get in touch

Email us at hello@nyismyhappyplace.com or use our Contact Us form.

Step 2: Tell us what happened

Please include your order number, the affected product, and a brief description of the issue. Photographs can help us assess damage, defects, or incorrect items.

Step 3: We'll review your request

We'll assess the issue and, when necessary, coordinate with the fulfillment partner that produced your item.

Step 4: We'll explain the resolution

If your claim is approved, we'll confirm the available replacement, refund, or other appropriate solution.

Please contact us before sending any merchandise back.

4. Do I Need to Return a Damaged or Incorrect Item?

Not necessarily!

Many production or fulfillment issues can be resolved with photographs and an approved replacement or refund.

If a physical return is necessary, we'll provide instructions and the appropriate return address.

Please do not send products to a production facility or another address without authorization.

For approved returns arising from our error or a verified defect, we will cover the required return shipping cost.

We do not charge restocking fees for approved defective-item claims.

5. Exchanges & Incorrect Size Selections

We want you to love your new favorite New York creation!

Because many items are made especially for each order, we generally cannot exchange made-to-order items when a customer selects the wrong size, color, or design.

We encourage you to review the sizing chart and product details before purchasing.

If the item you receive differs from the size, color, or design you actually ordered because of a production or fulfillment mistake, please contact us so we can review the issue.

For items specifically advertised as eligible for standard returns or exchanges, the terms shown for that product will apply.

Any additional rights required by applicable law will be honored.

6. Order Changes & Cancellations

Changed your mind? Spotted a mistake? Get in touch quickly!

Many products move into production shortly after an order is placed.

If you need to request a cancellation or change an order, please contact us as soon as possible.

We'll check whether production has started and whether the requested change is still possible.

Once production has begun, a cancellation or change may no longer be available for made-to-order products, except where required by law.

If we approve a cancellation before fulfillment, we'll refund the applicable amount to your original payment method.

7. How Refunds Work

If your refund is approved, we'll send confirmation to the email address associated with your order.

Approved monetary refunds will ordinarily be issued to the original payment method used at checkout.

Refund processing: [Insert the verified timeframe for issuing approved refunds.]

After a refund has been issued, your bank or payment provider may require additional time to post the funds to your account.

For a full refund of an order that cannot be fulfilled, we will refund the applicable purchase price, taxes, and original shipping charges as required.

We do not issue refunds to a different card or payment account merely upon request.

8. Shipping Costs & Return Fees

We believe customers should understand all applicable costs before deciding to purchase.

For approved claims involving defective, damaged, or incorrectly fulfilled products:

• No restocking fee applies.

• We cover required replacement shipping.

• If a return is necessary, we'll provide instructions and cover the applicable return shipping costs.

• Any refund of original shipping charges will be handled according to the circumstances and applicable law.

For change-of-mind requests:

Made-to-order items are generally not eligible for return, so there is no standard return-shipping service or associated fee for those requests.

For any other product specifically eligible for a standard return, the applicable return-shipping costs and any fees must be disclosed in its return terms before a return is authorized.

9. Missing or Lost Packages

Sometimes happy mail takes an unexpected detour!

If your package hasn't arrived, please check your tracking information first.

Some orders ship in multiple packages because products may be produced by different fulfillment partners.

If the expected delivery period has passed, your tracking hasn't updated, or your package appears to be lost, please contact us.

We'll help investigate the shipment and work toward a replacement or refund when appropriate.

If your package is marked as delivered but cannot be located, we'll review the available delivery information and help determine the next steps.

Your rights concerning undelivered merchandise remain unaffected.

10. Gifts & Holiday Purchases 

We love being part of birthdays, holidays, reunions, and celebrations of everything New York!

Because many items are made to order, gift purchases generally follow the same return and exchange rules as other purchases.

If a gift arrives damaged, defective, or incorrectly fulfilled, please contact us with the original order number so we can help resolve the issue.

If you need a product by a particular date, review the estimated delivery information before placing your order.

11. International Orders

If international shipping is available, orders shipped outside the United States may be subject to additional consumer protection requirements.

Where applicable law provides cancellation, withdrawal, return, or refund rights, we will honor those rights, including any requirements that apply to made-to-order merchandise.

Country-specific legal rights take precedence over any conflicting restrictions in this policy.

Please contact us for assistance with an international order.

12. Questions? We're Here to Help! 💌

Whether you're wondering about sizing before ordering or need help with a purchase that's already arrived, we'd love to hear from you.

New York Is My Happy Place

Customer Support: hello@nyismyhappyplace.com

Please include your order number when contacting us about a purchase.

A Little Love From New York ❤️

New York Is My Happy Place is an independent, artist-created brand dedicated to celebrating the people, places, and extraordinary stories that give NYC its magic.

Thank you for supporting original art and independent creativity.

We're grateful you've chosen to bring a little bit of our New York into your world.

With love from NYC,

Lola Star ✨
Founder & Artist
New York Is My Happy Place

Last updated: November 4, 2026