Frequently Asked Questions

Frequently Asked Questions 


Got Questions? We've Got New York Answers!

Wondering where your order is? Hunting for the perfect neighborhood gift? Curious about the artist behind your favorite NYC-inspired designs?

You've come to the right place!

At New York Is My Happy Place, we're all about celebrating the extraordinary spirit of New York — one neighborhood, one story, and one happy little discovery at a time.

Here's everything you need to know about shopping with us, finding your favorite New York creations, and bringing a little NYC magic home.



Shopping & Ordering

What is New York Is My Happy Place?

New York Is My Happy Place is an independent, artist-created New York City brand founded by NYC artist Lola Star.

We create original NYC-inspired clothing, accessories, gifts, and designs celebrating the personality, history, neighborhoods, and unforgettable spirit of New York.

Our collections go beyond familiar tourist landmarks to celebrate the places New Yorkers actually know and love — from Coney Island and Rockaway Beach to Brooklyn, Queens, Manhattan, the Bronx, and Staten Island.

Because every neighborhood has a story. And every New Yorker has a happy place.


Where can I buy New York Is My Happy Place products?

You can shop our original NYC-inspired designs online at:

shop.nyismyhappyplace.com

Browse collections inspired by individual neighborhoods, explore gifts and accessories, or discover something that reminds you of your favorite corner of New York.


What kinds of products do you sell?

Our collections include original New York-inspired apparel, accessories, gifts, and neighborhood merchandise.

Depending on the collection, you may find graphic T-shirts, sweatshirts, hats, embroidered accessories, and other artist-designed creations.

Product availability varies, so explore our current collections to see what's new.


Do you sell gifts inspired by specific NYC neighborhoods?

Absolutely! That's one of our favorite things.

We create original artwork celebrating neighborhoods throughout New York City's five boroughs.

Whether you're searching for a Brooklyn neighborhood gift, a Queens-inspired T-shirt, a Coney Island souvenir, or something celebrating the place you grew up, our neighborhood collections are a great place to start.

Explore our Shop by Neighborhood collections to find your happy place!


Are your products designed by a local NYC artist?

Yes!

Our designs are created by NYC artist and entrepreneur Lola Star, whose creative work has celebrated New York's neighborhoods, artistic communities, and cultural spirit for decades.

New York isn't just inspiration for our designs. It's the heart of everything we create.


Are your products made in New York City?

Our designs are created by NYC artist Lola Star, but not every product is physically manufactured in New York City.

We work with production and fulfillment partners that may print, embroider, manufacture, or ship products from facilities in different locations.

Production origin varies by item and fulfillment arrangement.

We believe in being transparent about the difference between designed in NYC and made in NYC.


Shipping & Delivery


How long does shipping take?

Shipping times depend on the product, production requirements, delivery destination, and selected shipping service.

Many of our products are made to order and require production time before shipping.

Your total delivery time includes both production or handling time and shipping transit time.

Please review our Shipping Information page for current delivery estimates and details.


Are your products made to order?

Many of them are!

Instead of producing large quantities of every design in advance, we work with fulfillment partners that create certain products when customers order them.

This allows us to offer a wider variety of original neighborhood designs.

Because each made-to-order product requires production time, it may not ship immediately after purchase.


Why did I receive only part of my order?

Sometimes happiness arrives in more than one package! 💌

We work with different fulfillment partners, and certain products may be produced or shipped from separate facilities.

If your order includes multiple items, they may arrive on different days.

You may also receive separate shipping confirmations and tracking numbers.

Please check your shipping emails for the remaining items.


How much does shipping cost?

Shipping charges depend on the items ordered, shipping destination, and applicable fulfillment and delivery services.

You'll be able to review the shipping charges at checkout before completing your purchase.

For additional information, visit our Shipping Information page.


Do you offer international shipping?

Available shipping destinations depend on our current shipping zones and fulfillment arrangements.

Enter your destination at checkout to see whether delivery is available.

For supported destinations and additional information about international shipments, customs, and delivery expectations, please consult our Shipping Information page.


How can I track my order?

When your order ships, we'll send a shipping confirmation to the email address provided at checkout.

If tracking is available, your confirmation will include a tracking link so you can follow your package.

If your order ships in separate packages, you may receive more than one shipping notification.


My order hasn't arrived. What should I do?

Start by checking your shipping confirmation and tracking information.

If the estimated delivery period has passed or the tracking information indicates a problem, please contact us.

Include your order number so we can help investigate.

Contact us at hello@nyismyhappyplace.com.


Returns, Refunds & Exchanges


What is your return policy?

Many of our products are made especially for each customer.

Because made-to-order items are produced specifically for your purchase, we generally cannot accept returns or exchanges for changes of mind, personal preference, or customer-selected sizing errors.

However, if a product arrives damaged, defective, or incorrectly fulfilled, we'll help resolve the issue.

Please review our complete Returns & Refunds Policy for eligibility, procedures, timeframes, and applicable exceptions.

Your rights under applicable consumer protection laws remain unaffected.


What if my order arrives damaged or incorrect?

Oh no! That's definitely not the kind of surprise we want you to receive.

If your product arrives damaged, defective, misprinted, or different from what you ordered, please contact us.

Include your order number, a description of the issue, and clear photographs when available.

We ask that you report problems within 30 calendar days of delivery whenever possible.

We'll review the issue and work toward an appropriate replacement, refund, or other resolution.


Can I exchange an item for a different size?

Because many products are made to order, we generally cannot exchange items when a customer selects an incorrect size.

Please check the product's sizing information before purchasing.

If we sent a size different from the one you ordered, contact us so we can investigate and correct the mistake.


Can I cancel or change my order?

If you need to change or cancel an order, please contact us as soon as possible.

Some products enter production shortly after purchase, so changes or cancellations may not be possible once fulfillment has started.

We'll check the order's status and explain the available options.


How do I request a refund?

Please contact us at hello@nyismyhappyplace.com with your order number and the reason for your request.

If your claim qualifies for a refund, we'll explain the process and send confirmation once the refund is issued.

Approved refunds are ordinarily returned to the original payment method.

For complete terms, please visit our Returns & Refunds Policy.



Products, Sizing & Care

How do I choose the right size?

Please review the sizing information provided on each product page before ordering.

Measurements and fit may vary between product styles and production partners.

For the best results, compare the listed measurements with a similar garment you already own and love.

If you're unsure about a product, contact us before purchasing.


Are all your products made from the same materials?

No. Materials vary depending on the product.

Our collections include different types of apparel and accessories, each with its own construction, fabric, and care requirements.

Please check the individual product description for applicable material details and specifications.


How should I care for my New York Is My Happy Place products?

Care instructions depend on the product, material, and printing or embroidery method.

Always follow the specific care instructions supplied with your item or listed on its product page.

Following the recommended care instructions can help preserve your product's appearance and longevity.


Will my product look exactly like the online photograph?

We work to represent our products accurately through descriptions, photographs, and mockups.

However, colors may appear slightly different depending on your screen settings, lighting, and the production process.

Small variations may occur between individual products.

If your item has a significant production defect or differs materially from what you ordered, please contact us.


 Our Art, Our Neighborhoods & Our New York


Who is Lola Star?

Lola Star is a New York City artist, designer, entrepreneur, and creative force whose work celebrates the imagination, individuality, and cultural spirit of New York.

Known for her colorful original designs, her longtime Coney Island boutique, and Dreamland Roller Disco, Lola has spent decades creating experiences and artwork that bring people together.

New York Is My Happy Place continues that creative adventure, celebrating the city's extraordinary neighborhoods and the people who make them special.

Meet the Artist to learn more about Lola's story.


What makes New York Is My Happy Place different from ordinary NYC souvenir shops?

We think the real magic of New York lives beyond the postcard!

Our designs celebrate the neighborhoods, personalities, stories, and unexpected details that make this city extraordinary.

Instead of focusing only on familiar landmarks, we create artwork inspired by the New York people carry in their hearts.

A favorite beach. A childhood block. A neighborhood that shaped who you are. A place that always feels like home.

We're not just celebrating where you've been. We're celebrating where you belong.


Do you have products representing all five NYC boroughs?

Yes! Our collections celebrate neighborhoods across Brooklyn, Queens, Manhattan, the Bronx, and Staten Island.

Explore the borough collections to discover designs inspired by different communities throughout the city.


Where can I find Coney Island gifts and souvenirs?

Coney Island holds a particularly special place in our hearts!

Our founder, Lola Star, spent more than two decades operating her iconic boutique on the Coney Island boardwalk.

Our Coney Island-inspired creations celebrate the amusement district's history, seaside magic, larger-than-life personality, and enduring creative spirit.

Visit our Coney Island Collection to explore available designs.


Do you sell Rockaway Beach gifts?

Yes!

Our Rockaway-inspired designs celebrate the beach, neighborhood identity, and coastal spirit of this extraordinary part of Queens.

Explore our Rockaway Collection for current apparel, accessories, and gifts.


Can I suggest a neighborhood for a future design?

Please do!

New York is full of extraordinary places worth celebrating, and we love hearing which neighborhoods mean the most to our community.

Whether it's the block where you grew up, a neighborhood that welcomed you, or a place that holds a wonderful memory, we'd love to hear your story.

Use our Contact Us page to share your idea.



 Collaborations, Wholesale & Creative Projects


Do you offer wholesale opportunities?

We're interested in connecting with retailers and businesses that share our love of original design, local culture, and New York neighborhoods.

If you'd like to discuss wholesale opportunities, please contact us with information about your business and the products you're interested in.

Wholesale availability and terms are provided individually.


Can New York Is My Happy Place collaborate with local businesses or organizations?

We love discovering creative ways to celebrate New York together!

We're open to discussing potential partnerships with neighborhood businesses, cultural organizations, community groups, and other creative collaborators.

Tell us about your idea through our Contact Us page.


Can I share a neighborhood story or hidden NYC gem?

Absolutely!

We believe some of New York's greatest treasures are the stories people carry with them.

Know a fascinating neighborhood character, historic storefront, unusual local tradition, or overlooked corner of NYC?

We'd love to hear about it.

Your story might inspire a future creative project, article, or design. We'll contact you before using any submitted material in a way that requires your permission.



Still Have Questions?

We're real New Yorkers, and we'd love to hear from you!

Whether you need help with an order, want to share your favorite neighborhood, or have an idea for something wonderful, we're here.

Email: hello@nyismyhappyplace.com

Contact Us: Link Found Here

Customer Support: Link Found Here

Helpful Links:


Every New Yorker Has a Happy Place. What's Yours? 

 

New York Is My Happy Place is a love letter to the city that never stops surprising us.

Thank you for supporting independent art, neighborhood creativity, and the extraordinary stories that make New York unlike anywhere else.

With love from NYC,

Lola Star ✨
Founder & Artist
New York Is My Happy Place

Last updated: November 4, 2026